Passengers at the Ludhiana railway station are often harassed due to inoperative electronic signs installed to display train car numbers.
Either these display boards remain obsolete or car numbers are incorrectly displayed by railway staff, resulting in passengers often being seen running from pillar to post looking for their seat in panic.
The inconvenience is mainly encountered by elderly travelers who have trouble finding their respective coach due to non-functional display panels.
Sharing his ordeal, Mehukh Sharma of Ludhiana, who was due to board a passenger train for Amritsar, said, “I had to board a Chandigarh-Amritsar express train from Ludhiana station with my family. . The train arrived a little late. Also, after it arrived, passengers were confused because the display boards only had the train number and no car number. Along with many other passengers, I had to run to get my car number. Finally, a railway police staff guided me to my seat.
He added that it was not the first time he encountered such inconveniences at the station.
Dealing with criticism on social media
Meanwhile, passengers have also expressed their dissatisfaction with the railways on social media.
Twitter user Sunil Fotedar said, “It is a daunting task to catch a train at Ludhiana Station. They change train platforms without even sending an SMS to the mobile even if the reservation was made online. Non-functional display panels add to the miseries of passengers.
Meanwhile, Seema Sharma, Divisional Director of Railways, Ferozepur Division, said that since convenience of passengers is the priority of Railways, she would ask the Director of Ludhiana Station to look into the matter and advise. maintain the billboards.
Station manager Abhinav Singal said: “I will check with the relevant department and take necessary measures to ensure that passengers are not harassed in the future.”