Red Funnel customers raise a wide variety of topics in the customer forum

This month (October), red funnel hosted a group of Island resident customers at its newly enhanced customer forum.

The face-to-face chat allowed customers to connect with senior Red Funnel executives, including CEO Fran Collins and CFO Graham Barnetson, and ask questions and share feedback directly with the company.

Topics raised
A wide variety of topics were covered during the full three-hour session, including ferry service reliability, labor challenges, pricing, support for customers traveling for medical reasons, down to general comments about customer service, the Signature Lounge, and the company’s food and beverage offerings. , handling disabled passengers and Red Jet timetables.

A summary of the session was put online.

Collins: The session left the team and I really inspired
Speaking from the customer forum, Fran Collins, CEO of Red Funnel, said:

“It was a real pleasure to spend time with our clients in this personal and close setting, and I want to thank them for their time and their constructive feedback. The session left the team and I really inspired and re-emphasized that what we do every day really matters.

“The decisions and actions we take on a daily basis involve balancing the needs of all the stakeholders we serve, as well as taking into account a number of forces, whether regulatory, political, social or environmental, so it was interesting to share more about how we operate and hear feedback from our customers.It gave us a better understanding of how we need to better communicate the “why” behind what we do.

“We are truly proud to support the Island community, and to be successful it is essential that we listen. At the same time, we remain fully committed to operating and communicating in an open, honest and transparent manner.

“We look forward to releasing more communications on the key topics that we know are truly important and of interest to our customers.”

Participate in the next forum
Red Funnel will hold its next Customer Forum session in February 2023.

Customers interested in participating in a future customer forum can contact [email protected].


A news shared by Sophie on behalf of Red Funnel. Ed